Operating System | Microsoft Windows Server 2012 or 2008 (32–bit or 64–bit) |
Required Software | Avaya Application Enablement (AE) Services TSAPI Windows Client minimumversion 6.1 Microsoft Internet Information Server (IIS) with ASP feature enabled |
Processor | Quad-Core Intel® Xeon® 2.3 GHz or better |
RAM | 8 GB or more |
Free Storage Space | 250 GB or more * |
Sound Card | Optional for audible alarms |
Network Interface | Gigabit Adapter |
Input/Output Port | USB port for software lock |
Required Software | A web browser supporting Java 8 with JavaScript enabled. View Article 10001 for more information. |
Sound Card | Optional for audible alarms |
Network | A network connection to the TASKE Server |
Operating System | Microsoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit) |
Sound Card | Optional for audible alarms |
Network | A network connection to the TASKE Server |
Operating System | Microsoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit) or Linux or Mac |
Required Software | Java 8 |
Sound Card | Optional for audible alarms |
Network | A network connection to the TASKE Server |
Operating System | Microsoft Windows Server 2012 or 2008 (32–bit or 64–bit) |
Software | Microsoft SQL Server 2014, 2012 or 2008 (Express, Standard or Enterprise edition) Microsoft Internet Information Server (IIS) with ASP feature enabled |
Network | A network connection to the TASKE Server |
Component | Function |
---|---|
Avaya CM Media Gateway | Controls the audio presented to and from digital phone, IP phones, or both. |
Avaya AES | Provides the DMCC CTI Interface to create and control virtual softphones for the purpose of call recording and to provide call metadata. |
AACC | Provides additional CTI data such as agent skill, agent name, and so forth. |
NICE Uptivity | Receives audio, call control events, and business data. Provides a CTI interface for recording. May host the Web Portal for playback and administration. |
Term | Definition |
---|---|
AACC | Avaya Aura Contact Center. The AACC server hosts software that provides agent-related CTI events. |
AES | Application Enablement Services. The AES server hosts software that provides phone-related CTI events. |
Avaya CMS | Avaya Call Management System. This contact center product is designed for businesses with complex contact center operations and high call volume. Sometimes referred to as Avaya CM. |
DMCC | Device Media Call Control. This functionality of the Avaya AES server provides a means of active recording via VoIP, even for endpoints that are not IP telephones. |
GEDI | Graphically-Enhanced DEFINITY Interface. Used by the customer or Avaya vendor to configure the Avaya CMS. |
MR | Multiple Registration. Avaya functionality that allows the customer to register up to three devices against a single softphone extension. |
TSAPI | Telephone Services Application Programming Interface. Avaya TSAPI is the actual software that provides the call control events and metadata to NICE Uptivity. |
S8300, S8500, S8700 | These are common models of Avaya PBX equipment. |